Privacy policy

Last updated: April 2026

At Florven (florven.com), your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you visit or make a purchase from florven.com, we may collect the following information:

  • Name, email address, phone number and shipping address
  • Payment information (processed securely — we never store your card details)
  • Browser type, IP address, and pages visited on our site
  • Order history and communication with our support team

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Send marketing emails if you have opted in (you can unsubscribe anytime)
  • Improve our website and customer experience
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties who help us operate our business, including:

  • Payment processors (Shopify Payments, PayPal)
  • Shipping and fulfilment partners
  • Marketing platforms (Meta, Google) for advertising purposes
  • Email service providers

All third parties are required to keep your information confidential and use it only for the purpose of providing their services to us.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, however some features of our site may not function properly as a result.

We also use cookies for retargeting advertising through Meta (Facebook and Instagram) and Google. These platforms may use your data to show you relevant ads.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses SSL encryption and all payments are processed through secure, PCI-compliant platforms.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: supportflorven@gmail.com Website: florven.com