Return Policy
Return Policy
Last updated: April 2026
At Florven, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return. Items must be in their original condition and original packaging. We are unable to accept returns on items that have been used, damaged by the customer, or are missing parts.
Damaged or Defective Items
If your item arrives damaged or defective, don't worry — we will send you a free replacement or issue a full refund immediately. Simply email us a photo of the damaged item and we will take care of the rest.
Wrong Item Received
If you received the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no extra cost.
How to Request a Return
To initiate a return, please follow these steps:
- Email us at supportflorven@gmail.com with your order number and reason for return.
- If the item is damaged, attach a clear photo of the issue.
- Our team will respond within 12 hours with next steps.
- Once approved, we will process your refund or replacement within 5-7 business days.
Refunds
Approved refunds will be credited back to your original payment method within 5-7 business days. Please note that depending on your bank or card provider, it may take additional time to appear in your account.
Non-Returnable Items
The following items cannot be returned: items that have been used or washed, items without original packaging, and items returned after the 30-day window.
Contact Us
Have a question about your return? We are happy to help.
📧 supportflorven@gmail.com
🌍 florven.com