FAQs

Frequently Asked Questions

Got a question? We've got you covered. If you can't find what you're looking for, feel free to reach out at supportflorven@gmail.com

Where do you ship to?

We ship worldwide! No matter where you are, we will get your order to you. Shipping is completely free on all orders.

How long does delivery take?

Orders are processed within 1-2 business days and delivered within 5-9 business days depending on your location. During peak periods delivery may take slightly longer.

Can I track my order?

Yes! Once your order has been dispatched you will receive a tracking number via email so you can follow your package every step of the way.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, contact us and we will arrange a replacement or full refund at no extra cost.

My item arrived damaged — what do I do?

We are so sorry to hear that. Please email us at supportflorven@gmail.com with a photo of the damaged item and we will send you a replacement or full refund right away.

How do I use the Sheet Tucker Pro?

Simply slide the Sheet Tucker Pro under your mattress and use the ergonomic handle to tuck your sheets in place. It takes under 20 seconds and requires no bending or back strain.

Will the BedGrip Corner Clips fit my mattress?

Yes! The BedGrip Corner Clips are designed to fit all standard mattress sizes — single, double, queen and king. No tools required, simply clip onto each corner and you're done.

What can I store in the BedSide Hang Organiser?

The BedSide Hang Organiser has 6 spacious pockets and can hold your phone, tablet, laptop, remote, glasses, books, cables and more. It hangs easily on any bed frame or sofa — no installation needed.

How do I contact customer support?

You can reach us anytime at supportflorven@gmail.com. We respond within 12 hours and are always happy to help.